A federal client needed to know how well their construction management program was resourced. Our approach had three components: evaluate workflows, evaluate effectiveness and make recommendations. We devised concise, comprehensive program diagrams for the effort. As information designers, our commitment is providing enough information without overwhelming readers. Sensible analysis and decision making requires both. At times we temper our internal presentation challenges with our client's realities. Our visualizations are not always what's complicated. Though we strive to balance accuracy and brevity, sometimes it is just a complicated story. For our engineers, analysts and managers construction is a complex workflow with dozens of stakeholders, service providers, milestones and technical demands. We do a fair amount of workflow analysis for other types of work. Diagramming is sometimes superfluous: decision trees are flat, logistics straightforward and quality options negligible. So when we find ourselves analyzing complex systems, we pull all the stops to make sure we make the proper inquiries.