Every ten years, the US Census Bureau does an official count of the general US population. We all get a paper form that requests some basic information about us. For those of us who don’t return the form, the Census Bureau is required to follow up, in person. The following up is known as NRFU, (nar*foo, non-response follow-up. Seriously.)
NRFU is performed by temporary workers operating from over 500 cities in the US. Every morning for 6 months, these workers pick up forms and addresses from a local Census office, knock on doors and return in the evening with results. The US Census Bureau has 6-8 months to lease, design, build and outfit them all. This is what we call a tenant interiors roll-out.
Prior to the 2010 Census, effective quality surveillance of the designs was very limited. For the 2010 Census, Landwave AE redesigned the information architecture and standards used by design professionals to produce the office designs. Revamped quality assurance documentation, training and plan review improved design consistency dramatically. Prior to 2010, 25% of offices received 1 or 2 reviews. And these had very high error rates. For the 2010 roll-out, Landwave’s improvements allowed 3 reviews for 100% of the footprint with very low error rates. The rapid design program allowed the remainder of the construction program to proceed ahead of schedule with very little rework. All participants benefited. GC’s got it right the first time. National furniture and IT vendors dramatically reduced their errors and rework. And the Census Bureau was ready for 2010.